Learn about current scams, fraudulent activities, and relevant news.
Members are receiving automated phone calls prompting them to re-activate their debit cards. The operator directs the member to “press 1 to reactivate,” then asks for a debit card number, PIN, and an expiration date.
Members are also receiving phone calls stating their debit card has been deactivated or blocked. They are then given a number to call and enter their account information.
These phone calls are not originating from Texas Partners. Remember: If you receive a phone call, text, or email claiming to be from Texas Partners and asking for your account number, PIN, or other personal information, DO NOT RESPOND. We never need your PIN and we already have your account number.
Please report any such requests to us by calling (254) 526-3081.
Due to a recent surge in debit card fraud, an increase in precautions has been put in place to better protect your information. Debit card transactions have been blocked from California, South Korea, South Africa, and Italy where debit card fraud is most prevalent. If you live in or are planning to travel to these places, please be sure to contact Texas Partners (254-526-3081) so we can help you safeguard your account. We urge you to take extreme caution when using your debit card.
Go Direct :
The U.S. Department of the Treasury will pay all federal benefit and non-tax payments electronically. Benefit recipients can choose to receive their payments by direct deposit to a bank or credit union account or to a Direct Express® Debit MasterCard® card account. Learn more about the switch by visiting the Go Direct Website.
Soldiers' and Sailors' Relief Act:
If you have been called to Active Military Duty we may be able to reduce your loan interest rate. Our Armed Forces Deserve Special Credit!
If your income has been reduced because of a call to active military service, you may be eligible for benefits provided by the Soldiers' and Sailors' Relief Act.
During World War II, Congress passed the Soldiers’ and Sailor’s Relief Act to help our fighting forces meet credit obligations when a call to active military duty reduced their income and compromised their ability to meet financial obligations. The Act sets an interest cap of 6% on all debts, including mortgages, incurred before entry into active service, but only when active duty materially affects the ability to repay the obligation. Debts incurred during military service (including loan extensions and advances) are not subject to the protections of this act.
We appreciate the sacrifices our military men and women make for our country. If a call to active military service has affected your ability to repay a Texas Partners loan, please contact a Representative at (254) 526-3081 or (800) 246-7039. We’re here to support you!