Whether you want to give us feedback, need some help, or even just want to say hello, we want to hear from you! Below you'll find how to contact us over the phone or by FAX, email or snail-mail. You can even send us your questions or comments using our handy web-form below! Whatever method you use, know that we are here to help Partners like you :)
BOD@TexasPartnersFCU.org (This inbox is monitored on a daily basis; however, a response may be delayed while the eMail is routed to the members of the board.)
Main Office Phone:
254.526.3081 and 800.246.7039
Texas Partners Federal Credit Union 1011 Wales Drive Killeen TX 76549
See our Locations and ATMs page for contact information for our Copperas Cove, Harker Heights, Killeen (drive-thru only), and Temple branch locations.
Tex Line (Automated Phone Service):
254.526.6206 or 800.246.5233.
Debit Card Contact Information:
During business hours, please call the credit union if you experience trouble using your card or to report a lost or stolen card.
To report a lost or stolen debit card after business hours call 800. 383.8000.
If you experience trouble using your debit card while you are traveling or after hours, call the 24/7 Shazam Fraud Monitoring Service hot-line at 866. 508.2693.
Special instructions apply for bank-to-bank wires. Please contact the credit union for assistance.
Texas Partners' routing/ABA number for direct deposits is 311985416. This routing number is not to be used for bank-to-bank wires. Using this routing number improperly may result in loss of funds. Please contact Texas Partners for help with bank-to-bank wires.
Opt Out of Marketing Mail:
Please complete this form if you wish to opt out of receiving marketing materials from Texas Partners or Texas Partners joint marketers. Please note, if you opt out of receiving marketing materials from Texas Partners, you will no longer receive special promotion information, discounts, or birthday cards.
Making Loan payments is easy! There are several ways to make a loan payment:
eBranch: Log in to online banking, and make an eBranch transfer to your loan account! You can even set-up re-occurring transfers
ePay: Log in to online banking, then use ePay online bill pay to make your loan payments each month
Tex Line: Call our automated phone banking system at 254.526.6206 to make your loan payment
By phone: Call 254.526.3081 during normal business hours, and we'll transfer money between your accounts to make your loan payment!
By mail: Mail your loan payment to 1011 Wales Drive • Killeen, TX 76549
Online Payment Center: Register to use the online payment center below. Fees apply
How long does it take? Transfers made using eBranch, Tex Line, or by phone will take place immediately. Processing time for all other payment methods may take up to two business days after receipt.
Online Payment Center You can use the Payment Center to quickly and securely make payments to your Texas Partners Federal Credit Union loans using funds from another checking or savings account, or using an alternative credit card. If you experience any difficulties or have any questions, please contact 1.866.908.1512, option 2.
2018 Texas Partners Federal Credit Union. All rights reserved. *APR = Annual Percentage Rate. Rates vary and are based on credit qualifications, the term of the loan, and the year of the vehicle (if applicable). Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the National Credit Union Administration, a U.S. Government agency.
We do business in accordance with the Federal Fair Housing Law and Equal Credit Opportunity Act.
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